Important: Messages about changes in order status are sent automatically. There may be delays in the reception of goods by the pharmacy for reasons beyond our control. After receiving notification of the transfer of the order to the pharmacy, we recommend that you clarify the willingness to issue the pharmacy by phone from the notification.
In what form are the shipments made?
"All orders are shipped in opaque packaging without any inscriptions."
What should I do if I receive a damaged parcel or there is not enough goods in my order?
"If the postal parcel with your order has arrived damaged, or the goods that you ordered are missing, contact us and we will try to resolve the problems."
How much will I have to pay if I resend the order?
"If you made a mistake in the contact details when sending the order and we had to resend your order, you will only pay the actual postal expenses. No penalties are provided."
Our online drugstore offers two shipping methods:
EMS shipping. Estimated delivery period is 5-7 business days.
Registered AirMail. Estimated shipping period is 2-4 weeks, normally it takes 2.5-3 weeks.
Delivery time may also depend on destination country. National and religious holidays may as well delay package arrival. Your order will be packed discreetly for your privacy and protection.
All products at our site are available to be shipped - that means we have them in stock and can provide them to you immediately. All orders are dispatched within 48 hours, most orders are shipped within 24 hours. All weekend orders, are dispatched on Monday. We do our best to ensure that your order is shipped promptly!
In the unlikely event that your order has not arrived within 10 business days for EMS and 3 weeks for Airmail delivery, you may use any of the following contact methods:
- reply to our e-mail,
- submit a request on the web-site,
- use our Support Center web-site and submit a ticket after loggin in,
- or just call our support team and we will immediately find a solution to rectify the situation!
If you have any questions or require further information please contact us.